BENEFITS OF USING AN IVR MENU SYSTEM | Astral Promotion

✔ Make your call professional – Play a professional welcome message on your business phone,an IVR system can also help in personalizing customer greeting in regional languages
✔ Standardize customer service – IVRs help to automate basic and generic customer queries, by an IVR many customer queries can be resolved without interacting with the customer support representative.
✔ Handle off hours queries – Play a pre-recorded IVR messages on holidays & off hours
✔Handle high call volume- IVR systems helps companies to handle high call volumes. Callers can be directly routed to the right department.
✔ Prioritize customer calls – IVRs allow you to set priority to customer calls based on the customer LTV, this way you will never lose a high-value customer due to a slow response time or poor customer service.