IVR Services in India
Transform Your Business with IVR
Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.
By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.
IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.
What is IVR?
Interactive Voice Response (IVR) is a technology to automate your inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad. An IVR system interacts with callers, gathers some essential information, and routes call to the appropriate agents.
Why Do Businesses Need IVR?
There are a number of benefits of an IVR software solution for different industries. For eg. A banking IVR can be used by customers to know their bank balance while freeing the customer service executive time to manage critical queries. Among others, an IVR solution helps to increase customer service efficiency, handle incoming call spikes ,boost customer satisfaction when complemented with auto call backs. If set up correctly it can uplift your customer experience.
Keep your business open 24*7 with IVR
Interactive voice response or IVR allows your customers to interact with your business anytime, right on their phone. If you have called the helpline of a bank or any business, you probably might have interacted with an IVR system.
- Greet customers with a personalized message in the IVR menu.
- Let customers interact with your business through IVR options.
- Keep your business support open even when your support executives are away.
- Automate a part of the call handling process and boost employees’ productivity
Benefits of IVR Solution
- Provide 24*7 customer support
- Customized welcome greetings
- Level up employees’ productivity
- Call recording & Call reports
- CRM integration
- Live panel
- Generate More Leads
- Manage Large Call Volumes